Terms and Conditions
Welcome to Medical Grade Solutions LLC (“we,” “us,” or “our”), a premier wholesaler and supplier of medical equipment and supplies. By accessing our website (www.medicalgradesolutions.com) or engaging in business with us, you (“you,” “customer,” or “client”) agree to be bound by the following Terms and Conditions (“Terms”). These Terms govern your use of our website, purchases, and interactions with our services. If you do not agree to these Terms, please refrain from using our website or purchasing from us.
1. General Provisions
1.1 Acceptance of Terms: Placing an order, browsing our website, or engaging with our services constitutes acceptance of these Terms, which may be updated periodically. The most current version will be posted on this page with the “Last Updated” date. 1.2 Eligibility: Our products and services are intended for businesses, healthcare professionals, and institutions. You represent that you are authorized to enter into transactions on behalf of your entity. 1.3 Modification: We reserve the right to modify these Terms at any time. Continued use after changes signifies your acceptance of the updated Terms.
2. Products and Orders
2.1 Product Descriptions: We strive to provide accurate descriptions, specifications, and pricing for our medical equipment and supplies. However, we do not guarantee that all information is error-free, and we reserve the right to correct inaccuracies without liability. 2.2 Availability: All products are subject to availability. We may substitute or discontinue items without notice, notifying you if your order is affected. 2.3 Order Process: Orders are placed via our website, email, or phone. An order is not binding until we confirm acceptance via email or written acknowledgment. We may refuse or cancel orders at our discretion (e.g., due to pricing errors, stock issues, or suspected fraud). 2.4 Pricing: Prices are listed in U.S. dollars and exclude taxes, shipping, and handling unless stated otherwise. We aim to offer competitive prices, but they are subject to change without notice. Quoted prices are valid for 30 days unless specified.
3. Payment Terms
3.1 Payment Methods: We accept payments via credit card, wire transfer, ACH or other methods specified at checkout. Full payment is due at the time of order unless credit terms are pre-approved. 3.2 Credit Terms: For approved customers, payment is due within 30 days of invoice date unless otherwise agreed. Late payments incur a 1.5% monthly finance charge or the maximum allowed by law. 3.3 Taxes: You are responsible for applicable sales, use, or other taxes unless you provide a valid tax exemption certificate.
4. Shipping and Delivery
4.1 Shipping Policy: We strive to maintain low shipping costs and deliver orders promptly. Shipping costs are calculated at checkout or quoted separately, based on weight, destination, and carrier rates. 4.2 Delivery: Delivery dates are estimates, not guarantees. We are not liable for delays caused by carriers, customs, or unforeseen events (e.g., weather, strikes). 4.3 Risk of Loss: Title and risk of loss transfer to you upon shipment (FOB shipping point). You are responsible for filing claims with carriers for lost or damaged goods. 4.4 International Shipping: For international orders, you are responsible for customs duties, taxes, and compliance with local regulations.
5. Returns and Refunds
5.1 Return Policy: Returns are accepted within 30 days of delivery for unused, undamaged products in original packaging, subject to our approval. Contact us at [insert contact info] for a Return Merchandise Authorization (RMA) number. 5.2 Non-Returnable Items: Custom orders, sterile products, or items marked “non-returnable” are not eligible for return unless defective. 5.3 Refunds: Approved returns are refunded to the original payment method, less shipping costs and a potential restocking fee (up to 15% of purchase price). Refunds are processed within 14 business days of receiving the returned item. 5.4 Defective Products: If a product is defective upon delivery, notify us within 7 days. We’ll coordinate replacement or refund per the manufacturer’s warranty (see Section 6).
6. Warranties
6.1 Manufacturer Warranties: Products are covered by warranties provided by their manufacturers, if applicable. We pass these warranties to you without modification. 6.2 Medical Grade Guarantee. Medical Grade Solutions offers its exclusive industry warranty that matches the OEM warranty of new products for refurbished products purchased directly through us. For new products, this warranty runs concurrently with our products existing OEM warranty and allows us to replace any defective products on your behalf directly with us without needing to file a warranty claim with your OEM. For refurbished products, the Medical Grade Guarantee restores the “effective” life of your product/equipment to its original OEM warranty.
6.3 Warranty Claims: Contact us to initiate warranty claims, and we’ll facilitate communication with the manufacturer.
7. Limitation of Liability
7.1 Disclaimer: To the fullest extent permitted by law, we disclaim liability for indirect, incidental, consequential, or punitive damages arising from your use of our products or services (e.g., lost profits, business interruption). 7.2 Liability Cap: Our total liability for any claim shall not exceed the purchase price of the product or service in question. 7.3 Use of Products: You are responsible for ensuring products are used appropriately and in compliance with applicable laws and manufacturer instructions. We are not liable for misuse or improper application.
8. Compliance and Regulatory
8.1 FDA Compliance: We comply with FDA regulations as a registered medical device distributor (see our FDA Registration details). You are responsible for ensuring your use of our products meets FDA and other regulatory requirements. 8.2 HIPAA: Where applicable, we adhere to HIPAA standards for protecting any protected health information (PHI) encountered in our operations (see our HIPAA Compliance Statement). 8.3 Export Controls: You agree not to export products in violation of U.S. export laws or regulations.
9. Intellectual Property
9.1 Website Content: All content on our website (e.g., text, images, logos) is owned by Medical Grade Solutions LLC or our licensors and is protected by copyright and trademark laws. You may not reproduce or distribute it without permission. 9.2 Trademarks: “Medical Grade Solutions” and our logo are our trademarks. Unauthorized use is prohibited.
10. Privacy
10.1 Data Use: Your personal and business information is handled per our Privacy Policy [link to Privacy Policy], which is incorporated into these Terms. 10.2 Security: We implement reasonable measures to protect your data but are not liable for breaches beyond our control.
11. Termination
11.1 Right to Terminate: We may suspend or terminate your access to our website or services if you violate these Terms or engage in fraudulent activity. 11.2 Order Cancellation: We reserve the right to cancel orders at our discretion, refunding any payments made.
12. Governing Law and Dispute Resolution
12.1 Governing Law: These Terms are governed by the laws of Wyoming, without regard to conflict of law principles. 12.2 Disputes: Any disputes shall be resolved through negotiation. If unresolved, they will be submitted to binding arbitration in [insert city/state] under the American Arbitration Association (AAA) rules, except for injunctive relief, which may be sought in court.
13. Force Majeure
13.1 Excused Delays: We are not liable for delays or failures to perform due to events beyond our control (e.g., natural disasters, pandemics, supply chain disruptions).
14. Miscellaneous
14.1 Entire Agreement: These Terms, along with our Privacy Policy and any order confirmations, constitute the full agreement between you and Medical Grade Solutions LLC. 14.2 Severability: If any provision is unenforceable, the remaining Terms remain in effect. 14.3 Contact: For questions, contact us at [insert email/phone, e.g., legal@medicalgradesolutions.com or (844) MED-GRADE (633-4723)].