At Medical Grade Solutions, we don’t just sell equipment—we stand behind it. The Medical Grade Guarantee™ is our exclusive commitment to support every product we provide, from the moment it’s ordered to the end of its lifecycle.
Unlike traditional warranties that offer limited coverage and slow, frustrating service, our model is different. We provide full-lifecycle protection that begins at the point of sale and extends beyond the manufacturer’s warranty. This means we take responsibility for the equipment we sell—offering faster resolutions, proactive support, and less downtime.
What the Medical Grade Guarantee Includes:
Warranty Coverage with Real Support
We cover all warrantied parts and functionality, managing the entire claims process—so you never deal with third-party runarounds.
Virtual Diagnostics & Support
Most issues are resolved remotely through certified technician walkthroughs, virtual maintenance support, or quick part replacements—saving time and cost.
Rapid Replacement of Parts & Equipment
If virtual repair isn’t possible or the issue goes beyond a simple part replacement, we immediately ship a like-for-like replacement unit to keep your operations running without interruption.
End-to-End Accountability
As both the distributor and warranty provider, we maintain full visibility into every purchase—delivering unmatched continuity and responsiveness.
No Inflated Premiums or Denied Claims
Because we’re involved from the start, there’s no need for inflated premiums or restrictive coverage. We support what we sell—plain and simple.
Certified Replacement Parts
We use certified parts that restore equipment to like-new condition, ensuring performance that meets original specifications.
Upgrade Compatibility
As clinical standards evolve, we offer optional technology upgrades to keep your systems compliant and effective.
OEM Warranty Management
We handle all paperwork, logistics, and coordination with original equipment manufacturers, so you don’t have to.
Refurbished Equipment, Guaranteed
Our guarantee applies equally to new and refurbished equipment—each restored to original lifecycle standards and backed with full warranty coverage.
Why It Matters
In healthcare, reliability isn’t optional—it’s essential. Equipment downtime doesn’t just impact workflow; it can delay diagnoses, disrupt patient care, and increase operational risk. That’s why our Medical Grade Guarantee™ is built to remove uncertainty and reduce risk.
We’ve eliminated the gaps between purchase, warranty, and support—creating a system where you know exactly who to call, and what to expect. Whether you’re managing a single piece of equipment or outfitting an entire facility, our model ensures predictable service, consistent uptime, and fast problem resolution without added stress or cost.
With Medical Grade Solutions, you’re not just buying equipment—you’re protecting your ability to deliver care. Guaranteed.