At Medical Grade Solutions LLC (“we,” “us,” or “our”), we are committed to protecting the privacy and security of your personal and business information. As a premier wholesaler and supplier of medical equipment, we serve healthcare professionals, institutions, and businesses, and we value the trust you place in us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.medicalgradesolutions.com), purchase products, or interact with our services. By engaging with us, you agree to the practices described herein.
1. Information We Collect
We collect information to provide our products and services effectively. The types of information we may collect include:
1.1 Personal Information:
- Name, job title, and contact details (e.g., email address, phone number, mailing address) provided during orders, inquiries, or account creation.
- Payment information (e.g., credit card details, billing address) for processing transactions.
1.2 Business Information:
- Company name, shipping address, and tax exemption details for order fulfillment and compliance.
- Information submitted via forms, emails, or customer support interactions.
1.3 Automatically Collected Information:
- Device and browsing data (e.g., IP address, browser type, pages visited, time spent) collected via cookies and similar technologies when you use our website.
- Analytics data to improve our site and services (e.g., via Google Analytics).
1.4 Protected Health Information (PHI):
- In rare cases, we may encounter PHI (e.g., during equipment delivery or support for healthcare clients). We handle such data strictly under our HIPAA Compliance Statement [link to HIPAA statement].
2. How We Use Your Information
We use your information to operate our business and serve you effectively, including:
2.1 Order Fulfillment:
- Process and ship orders, issue invoices, and manage payments.
- Communicate order confirmations, updates, and delivery details.
2.2 Customer Support:
- Respond to inquiries, provide personalized assistance, and resolve issues.
- Offer expert guidance tailored to your needs.
2.3 Business Operations:
- Verify identity and eligibility for business accounts or credit terms.
- Maintain records for accounting, tax, and regulatory compliance.
2.4 Website Improvement:
- Analyze usage trends to enhance our website’s functionality and user experience.
- Personalize content and offers based on your interactions.
2.5 Legal Compliance:
- Comply with applicable laws, such as FDA regulations and HIPAA (where PHI is involved).
- Protect against fraud, unauthorized transactions, or legal claims.
3. How We Share Your Information
We do not sell or rent your information. We may share it only as follows:
3.1 Service Providers:
- With trusted third parties (e.g., payment processors, shipping carriers) who assist in delivering our services, bound by confidentiality agreements.
3.2 Business Partners:
- With manufacturers or suppliers to fulfill orders or warranty claims, limited to necessary details.
3.3 Legal Obligations:
- When required by law, subpoena, or government request (e.g., FDA audits).
- To protect our rights, safety, or property, or that of others.
3.4 Business Transfers:
- In the event of a merger, acquisition, or sale of assets, your information may be transferred, with notice provided where feasible.
3.5 HIPAA Compliance:
- If PHI is involved, we share it only as permitted under HIPAA and our Business Associate Agreements (BAAs) with covered entities.
4. How We Protect Your Information
4.1 Security Measures: We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse (e.g., encryption for payment data, secure servers). 4.2 HIPAA Safeguards: For any PHI, we follow HIPAA’s Privacy and Security Rules, including employee training and risk assessments (see our HIPAA Compliance Statement). 4.3 Limitations: While we strive to protect your data, no system is 100% secure. We are not liable for breaches beyond our reasonable control.
5. Cookies and Tracking Technologies
5.1 Use of Cookies: We use cookies to enhance your website experience (e.g., remembering preferences, tracking navigation). You can manage cookie settings via your browser, though disabling them may limit functionality. 5.2 Third-Party Analytics: We use tools like Google Analytics to collect anonymized data. These providers may use cookies under their own privacy policies.
6. Your Choices and Rights
6.1 Access and Updates: You may review or update your account information by contacting us at [insert contact info, e.g., legal@medicalgradesolutions.com]. 6.2 Opt-Out: You can opt out of marketing emails by clicking “unsubscribe” or contacting us. Transactional emails (e.g., order confirmations) will continue as needed. 6.3 State-Specific Rights: If applicable (e.g., under California’s CCPA), you may request to know, delete, or restrict the sale of your data. Contact us to exercise these rights.
7. Third-Party Links
Our website may contain links to external sites (e.g., manufacturer pages). We are not responsible for their privacy practices or content.
8. Children’s Privacy
Our services are not directed to individuals under 13. We do not knowingly collect personal information from children. Contact us if you believe we have such data inadvertently.
9. International Users
Our website and services are U.S.-based. If you access us from outside the U.S., your information will be processed in the U.S., subject to U.S. laws. You are responsible for compliance with your local regulations.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted here with an updated “Effective Date.” Continued use of our services after updates signifies your acceptance.
11. Contact Us
For questions, requests, or concerns about this Privacy Policy, please reach out:
Address: 940 E. 3rd St. Suite 106 Casper, Wyoming 82601
Email: [legal@medicalgradesolutions.com]
Phone: [(844) MED-GRADE (633-4723)