Shipping Policy

Shipping Policy

We deliver new and refurbished medical equipment, including large gear and systems (e.g., Class II/III devices) and Class I medical devices, to customers such as healthcare providers, laboratories, and institutions across the United States.

What We Ship

• Products:
  • Large Gear & Systems: New and refurbished Class II/III equipment (e.g., MRI machines, lab analyzers).
  • Class I Devices: New and refurbished low-risk items (e.g., pipettes, stethoscopes, etc.).
• Condition:
  • New items shipped in original packaging; large gear palletized or crated.
  • Refurbished items shipped in secure, protective packaging, inspected and certified prior to dispatch.

When We Ship

• Processing Time: Orders processed within 1-3 business days of payment confirmation; refurbished items may require an additional 1-2 days for final inspection. Shipping begins upon carrier pickup.
• Delivery Timelines:
  • Ground Shipping (Freight): 5-10 business days (large gear).
  • LTL Freight: 3-7 business days (large gear, bulk Class I).
  • Standard Parcel: 3-5 business days (Class I items).
  • Priority Freight: 2-4 business days (large gear).
  • 2-Day Air Freight/Parcel: 2 business days (Class I or smaller gear).
  • White Glove/Installation: 5-14 business days (large gear, scheduled).
• Scheduling: Large gear deliveries (new or refurbished) require customer confirmation of receipt date and site readiness.

Shipping Options & Costs

1. Ground Shipping (Freight)
   • Who: FedEx Freight, UPS Freight, XPO Logistics.
   • What: New/refurbished large gear and systems (e.g., imaging equipment).
   • Cost: $500-$1,000 per unit (varies by weight/distance).
   • When: 5-10 business days.
   • Details: Curbside delivery, tracking, $10,000 basic insurance; refurbished items double-checked for secure packaging.
2. LTL (Less-Than-Truckload) Freight
   • Who: Old Dominion Freight Line, Estes Express Lines, SAIA.
   • What: New/refurbished medium-to-large gear or bulk Class I orders.
   • Cost: $400-$800 per shipment (varies by size/destination).
   • When: 3-7 business days.
   • Details: Dock-to-dock, tracking included; suitable for palletized refurbished items.
3. Standard Parcel
   • Who: UPS Ground, FedEx Ground, USPS Priority Mail.
   • What: New/refurbished Class I devices (e.g., stethoscopes).
   • Cost: $10-$50 per package (varies by weight/quantity).
   • When: 3-5 business days.
   • Details: Door delivery, tracking, $100 basic insurance; refurbished items in reinforced packaging.
4. Priority Freight
   • Who: FedEx Freight Priority, UPS Freight Priority, R+L Carriers.
   • What: New/refurbished large gear needing faster delivery.
   • Cost: $1,000-$2,000 per unit (varies by weight/urgency).
   • When: 2-4 business days.
   • Details: Curbside, enhanced insurance, prioritized handling.
5. 2-Day Air Freight/Parcel
   • Who: FedEx Express Freight, UPS Air Freight (gear); FedEx 2Day, UPS 2nd Day Air (Class I).
   • What: New/refurbished smaller gear (under 500 lbs) or Class I items.
   • Cost: $50-$200 (Class I packages); $1,500-$3,000 (gear).
   • When: 2 business days.
   • Details: Weight/size limits, tracking, insurance included.
6. White Glove Delivery
   • Who: FedEx Freight Direct, UPS Freight (with partners), JB Hunt Final Mile.
   • What: New/refurbished large gear with inside delivery and setup.
   • Cost: $1,500-$3,000 per unit (added to base shipping).
   • When: 5-10 business days, scheduled.
   • Details: Unboxing, placement; debris removal optional; refurbished gear verified functional on-site.
7. Installation Support
   • Who: FedEx Custom Critical, XPO Logistics (with third-party technicians).
   • What: Professional setup for new/refurbished large gear post-delivery.
   • Cost: $2,000-$5,000 per unit (based on complexity).
   • When: 7-14 days after delivery, arranged separately.
   • Details: Follows manufacturer/refurbisher guidelines; requires scheduling.

General Policies

• Cost Application: Shipping costs offered bundled into product price or as separate checkout items, per customer preference.
• Carrier Partners: FedEx (Freight, Ground, Express, Custom Critical), UPS (Freight, Ground, Air), XPO Logistics, Old Dominion Freight Line, Estes Express Lines, SAIA, R+L Carriers, JB Hunt Final Mile, USPS Priority Mail.
• Risk of Loss: Transfers to customer upon shipment (FOB shipping point, Cheyenne, WY); additional insurance available up to item value.
• Tracking: Provided via email or customer portal for all shipments.
• Customer Responsibility: Ensure site access for large gear (e.g., loading dock, forklift) or delivery point for Class I items; confirm details with carrier; inspect refurbished items upon receipt for condition.

8. Contact Us

For order assistance:

• Email: orders@medicalgradesolutions.com
• Phone: (844) MED-GRADE (633-4723)