Warranty Policy
At Medical Grade Solutions LLC, we supply high-quality new and refurbished medical equipment—including diagnostic systems, laboratory instruments, and Class I devices—to healthcare providers, laboratories, and research institutions. We stand behind our products by offering robust warranty coverage, detailed below, to ensure customer confidence in both new purchases and refurbished equipment with our Medical Grade Guarantee.
1. Warranty Coverage
1.1 New Products:
- Coverage: All new products come with the Original Equipment Manufacturer (OEM) warranty, typically covering defects in materials and workmanship under normal use, plus our Medical Grade Guarantee.
- Duration: OEM warranties are typically 90 days from delivery, though terms may vary by manufacturer; the Medical Grade Guarantee matches this duration.
- Scope: Includes repair, replacement, or parts coverage per OEM terms, supplemented by our guarantee for added assurance.
1.2 Refurbished Products:
- Coverage: Refurbished equipment, sourced from various origins and refurbished in-house by Medical Grade Solutions LLC, is backed by our Medical Grade Guarantee, ensuring high quality and peace of mind.
- Duration: The Medical Grade Guarantee matches OEM warranties for new items, typically 90 days from delivery, unless otherwise specified.
- Scope: Covers defects exceeding expected refurbished condition (e.g., beyond prior wear), with repair or replacement at our discretion, leveraging our in-house expertise.
2. Our Role as Your Supplier
2.1 New Items: We pass through the full OEM warranty without modification and enhance it with our Medical Grade Guarantee, facilitating claims with manufacturers as needed.
2.2 Refurbished Items: We provide the Medical Grade Guarantee directly for equipment we refurbish and store in-house, managing claims internally to ensure affordability and reliability.
2.3 Facilitation: For both new and refurbished products, we assist in coordinating warranty claims by serving as your point of contact—liaising with manufacturers for new items or handling refurbished claims ourselves.
2.4 No Additional Coverage: Beyond OEM warranties and our Medical Grade Guarantee, products are sold “as is” with respect to our liability, subject to applicable law.
3. Warranty Claim Process
3.1 Notification: Notify us within 30 calendar days of discovering a defect covered by the OEM warranty (new) or Medical Grade Guarantee (new/refurbished). Contact us at:
- Email: warranty@medicalgradesolutions.com
- Phone: 1(844)MED-GRADE
3.2 Documentation: Submit your order number, product details, and defect description (e.g., photos, error codes) to expedite processing.
3.3 Processing: We will: - Verify warranty status with the manufacturer (new) or our refurbishment team (refurbished).
- Issue a Warranty Claim Authorization (WCA) number if required.
- Coordinate repair, replacement, or refund per applicable warranty terms.
3.4 Shipping: You may be responsible for shipping costs to return defective items unless covered by the manufacturer (new) or prepaid by us for Medical Grade Guarantee claims (refurbished).
4. Exclusions and Limitations
4.1 Non-Covered Issues: Warranties (OEM and Medical Grade Guarantee) do not cover:
- Damage from misuse, improper installation, or unauthorized repairs.
- Normal wear and tear or consumable parts (e.g., batteries, filters).
- Issues arising after the warranty period expires.
- For refurbished items, pre-existing wear consistent with prior use.
4.2 Voided Warranties: Modifying, tampering with, or using equipment outside manufacturer or refurbisher guidelines may void coverage. Refer to product manuals for specifics.
4.3 Liability Limit: Our liability is limited to facilitating warranty claims or providing Medical Grade Guarantee remedies. We are not responsible for downtime, lost profits, or consequential damages from equipment failure.
5. Contact Us
For warranty questions, claims, or assistance:
- Email: warranty@medicalgradesolutions.com
- Phone: (844) MED-GRADE (633-4723)
- Address: Medical Grade Solutions LLC, 940 E. 3rd St. Suite 106 Casper, Wyoming 82601